Telehealth

Connecting with your healthcare provider has never been easier.
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Albany Gastroenterology Consultants is pleased to offer telehealth appointments through Zoom, allowing new and existing patients to consult with our team of providers via secure virtual visits – from the comfort and safety of your home.  

While telehealth appointments cannot fully replace the need for in-person care and treatment, it does provide flexibility for patients and their caregivers – especially during the COVID19 pandemic.

If you have any questions related to your telehealth appointment, please review the FAQ below.

Contact Us

Having difficulty joining your telehealth visit? Questions prior to your appointment?  Call our Telehealth Support line at (518) 533-1214.

Frequently Asked Questions for your Telehealth Visit

Zoom is a health information (HIPAA) compliant video conferencing system that allows you to have a video visit with your Albany Gastroenterology provider.

All information and data related to your visit is encrypted and protected. We have legal agreements in place with Zoom to ensure that all federal privacy laws around protected health information are followed.

A smartphone or tablet with a front-facing camera is recommended.  A laptop or computer with a webcam is also supported.  Headphones with a microphone can improve the audio quality of your session, but are not needed.

 

Yes – please download the Zoom app prior to your telehealth appointment time.  You can download the app anytime using the links below.

  • For Apple devices – Click Here
    • Step-by-step download instructions can be found here.
  • For Android devices – Click Here
    • Step-by-step download instructions can be found here.
  • If you have a Windows laptop or PC – Click Here (Zoom Client for Meetings)

Yes.  If prompted, access to your camera and microphone is required.

No.  We will send you a text message and/or an e-mail prior to your telehealth visit to check-in.  Once you have checked-in, you will be admitted into your personal virtual exam room.

 

We encourage you to test your Zoom app prior to your telehealth appointment.  To test, simply click zoom.us/test from your preferred device.

Make sure to allow any permissions on your device for camera & microphone.

 

You will receive an e-mail and/or a text message 15 minutes prior to your appointment time.  After checking-in, you will be admitted into your providers virtual exam room.

All telehealth sessions with your provider are fully encrypted.  In addition, Zoom does not have access to your PHI (Protected Health Information).  

 
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Download Zoom

Download the Zoom app for your telehealth appointment.

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Test Zoom

Test your Zoom app prior to your telehealth appointment.

Telehealth Support

Having trouble? Our telehealth support team is here to help you.

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